Moving from one VoIP service provider to another should not be too problematic – as long as you make sure you cover a few key points.
You will find plenty of articles online that talk about the business benefits of hosted VoIP and how to select the right supplier for your needs. Unfortunately, it is all to make the wrong choice first time around. Sales of hosted voice services are booming, so everyone is trying to get in on the act.
On the face of it, all VoIP services would basically seem do the same thing; but as we’ve discussed in other articles, these are significant differences in the quality and service levels that you will receive from different suppliers. And while it is always tempting to compare services primarily on pricing, going for what seems to be the most cost-efficient option certainly won’t always give you the best results.
Of course, it is always easy to be wise in hindsight. Fortunately, if you find that the service you have selected does not meet the expected standards for any reason, switching should not be that complex or difficult.
Assuming you can do it all amicably, it should just be a matter of closing down the account with your previous supplier and being connected to your new hosted VoIP service. Of course, you will need to set-up all your numbers and details again. It may be possible to simply transfer these across. Your new VoIP service provider ought to be able to help you do that – and hopefully your previous supplier will co-operate.
You may also want to carry over any voicemails or recordings that you have taken and are retaining for compliance purposes. If so, you will certainly need the assistance and co-operation of your new and former suppliers.
If you have purchased desk-based IP phones or handsets, you should make sure that you can access these. You should be able to use these with your new service as well, but that may be problematic of they are password-protected or locked in some way.
Most VoIP providers do not operate on a fixed term contact basis, but even if you have signed up for this kind of agreement, it may not matter. There obligations on that the supplier needed to meet in terms of call quality and service levels. If they have failed to meet these standards, you should to be perfectly within your rights to terminate.
Assuming all of that can be managed, it is then simple a matter of getting your new service activated. Clearly, you will want to have it all set up and ready to go before you turn off the previous system, so you will need to co-ordinate that with your new supplier. Hopefully, having had one disappointing experience, you will be better-equipped to make a good choice and the right one for your business.
Our recommendation will always be to go for a supplier that has a proven track record, an established and contended customer base and a good reputation. It is also wise to work with a local partner of that supplier, who can help you not only with the initial set-up, but also in making sure that the transfer goes smoothly.